At Venque Global, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange policy.
You can return or exchange any item within 7 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached.
1. Contact us via WhatsApp at +91 9157413093 or email at venqueglobalprivatelimited054@gmail.com
2. Share your order number and reason for return
3. Our team will guide you through the return process
4. Ship the item back to our store address
We offer exchanges for defective or damaged items. If you received a wrong or damaged piece, simply contact us within 7 days with photos and we'll arrange the exchange at no extra cost.
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. Refunds will be credited to your original payment method.
Jewellery that has been worn, altered, or physically damaged by the customer cannot be returned. Customised or personalised products are non-returnable. Sale items marked as "Final Sale" are non-returnable.
For any return-related queries, reach out to us:
📱 WhatsApp: +91 9157413093